Privacy Policy

1. Information We Collect

We may collect personal information that you provide directly to us, as well as certain information collected automatically when you use our website.

Information You Provide

• Name, email address, phone number, and city or project location.
• Information submitted through contact forms, consultation forms, project questionnaires, financing-related inquiry forms, and planning tools.
• Project details such as desired services, estimated budget, timeline, property information, and remodeling goals.
• Communications you send to us by email, telephone, website forms, or other channels.

Information Collected Automatically

When you use our website, certain technical and usage information may be collected automatically through cookies, analytics tools, advertising technologies, and similar technologies. This may include:

• IP address and approximate geographic location.
• Browser type, device type, operating system, and referring website.
• Pages viewed, links clicked, time spent on pages, and website navigation activity.
• Interaction data used to understand website performance, user experience, and advertising effectiveness.

2. How We Use Information

We may use personal information for legitimate business purposes, including to:

• Respond to inquiries and consultation requests.
• Evaluate whether a project fits our services, service area, and scheduling availability.
• Prepare for design, estimating, project-planning, and construction conversations.
• Provide customer service and communicate about requested services.
• Operate, maintain, secure, and improve our website.
• Understand website usage and improve content, forms, planning tools, and user experience.
• Measure and improve advertising and marketing performance.
• Send newsletters, promotions, or service updates when permitted by law or when you have opted in.
• Comply with legal obligations and protect our rights, users, and business.

3. Cookies, Analytics, and Advertising Technologies

Our website may use first-party and third-party cookies and similar technologies to operate the site, understand visitor behavior, improve performance, and support advertising.

Build Up Remodeling currently discloses the use of Microsoft Clarity and Microsoft Advertising for behavioral metrics, heatmaps, session replay, site optimization, security, and advertising purposes. These technologies may collect website usage data through cookies and similar tracking technologies.

Our website may also use tag-management and other analytics or advertising tools. The specific technologies in use may change as our website and marketing systems evolve.

You can manage cookies through your browser settings and, where available, through any cookie or privacy controls presented on our website. Blocking certain cookies may affect website functionality.

4. How We Disclose Information

We may disclose personal information to service providers and contractors that help us operate our business. Depending on the services we use, these may include website hosting providers, form-processing providers, analytics providers, marketing and advertising platforms, email service providers, customer-relationship-management providers, security providers, and professional advisers.

We may also disclose information when required by law, legal process, court order, government request, or when reasonably necessary to protect the rights, safety, security, or property of Build Up Remodeling, our customers, or others.

5. Sale or Sharing of Personal Information

Build Up Remodeling does not sell personal information for money. Certain advertising, analytics, or cross-context behavioral advertising technologies may constitute a “sale” or “sharing” of personal information under some privacy laws, including California law, depending on how those technologies are configured and used.

If Build Up Remodeling is subject to a law that requires an opt-out mechanism for such activity, eligible users may exercise that right using any privacy-control mechanism provided on the website or by contacting us using the information below.

6. Email and Marketing Communications

If you subscribe to marketing communications or otherwise consent to receive promotional messages, we may send newsletters, project updates, service information, or promotional communications.

You can unsubscribe from marketing emails by using the unsubscribe link included in the message or by contacting us at info@buildupremodeling.com. Transactional or service-related communications may still be sent when necessary to respond to or manage an active inquiry or project.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, maintaining business records, managing customer relationships, resolving disputes, enforcing agreements, satisfying legal requirements, and maintaining appropriate security and operational records.

Retention periods may vary depending on the type of information, the nature of the relationship, and applicable legal or business requirements.

8. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, network, storage system, or internet transmission can be guaranteed to be completely secure.

9. California Privacy Rights

Depending on the circumstances and whether applicable California privacy laws apply to Build Up Remodeling, California residents may have rights concerning their personal information. These may include rights to know or access certain personal information, request deletion, correct inaccurate information, opt out of certain sale or sharing activity, limit certain uses of sensitive personal information, and receive equal service and pricing without unlawful discrimination for exercising privacy rights.

Privacy rights are subject to statutory definitions, eligibility requirements, exceptions, verification procedures, and the applicability of the relevant law to our business.

To submit a privacy request, contact us at info@buildupremodeling.com or call (310) 334-9090. We may need to verify your identity before completing certain requests.

10. Categories of Personal Information

The following table provides a general description of categories of information we may collect and why we may use them.

11. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including financing providers, government licensing websites, social platforms, mapping services, and other external resources. We do not control those third parties and are not responsible for their privacy or security practices. Review their policies before providing personal information.

12. Children’s Privacy

Our website and remodeling services are intended for adults and are not directed to children. We do not knowingly seek to collect personal information from children through this website. If you believe a child has provided personal information to us, please contact us so we can review the matter.

13. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our website, business practices, service providers, technologies, or legal requirements. When we make changes, we will update the “Last Updated” date on this page.

14. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or a privacy request, contact: